Exchange and Return

At La Maddalena Beachwear, your satisfaction with every purchase is our priority. In accordance with the Consumer Protection Code (Law nº 8.078/90), we offer a transparent and fair policy for exchanges and returns:

1. RIGHT OF REPENTANCE (RETURNS)

  • The customer has up to 7 (seven) calendar days after receiving the order to request a product return, no justification needed.
  • The product must be unused, with original tags attached, in its original packaging and accompanied by the invoice.
  • After the item's arrival and analysis, a full refund of the amount paid will be processed, using the same payment method.
  • Postage or carrier costs are the customer's responsibility, except in cases of manufacturing defects.

2. EXCHANGE FOR SIZE, COLOR OR PRODUCT

Exchanges can be requested up to 30 (thirty) calendar days after receipt.

  • The product must be in perfect condition, with no signs of use, washing, odors, or alterations. We do not exchange white or light-colored items.
  • The customer pays for the return shipping of the item to us, and we will pay for the new shipping. Additional shipping costs (in cases of more than one exchange) are the responsibility of the customer.

3. EXCHANGE DUE TO DEFECT

  • Products with manufacturing defects can be returned up to 90 (ninety) days from delivery.
  • The product will be analyzed, and if a defect is found, it will be replaced with an identical item or, if unavailable, the customer may choose another item or request a refund.
  • Normal wear and tear from use, stains resulting from misuse, or improper washing are not considered defects.
  • Shipping costs in case of defect are covered by the store.

4. REQUEST PROCEDURE

  • Exchange or return requests must be made via our official customer service email or WhatsApp as informed on the website.
  • We will provide all instructions for posting the product via Correios (Brazilian Post Office) or collection, at no cost to the customer (when applicable - factory defect).

5. GENERAL CONDITIONS

  • We reserve the right not to accept returned products that do not meet the conditions described above; in such cases, the product will be resent to the customer.
  • Items on promotion or clearance follow the same rules, but exchanges will only be for available sizes or colors in stock.

For any questions, please contact us via email or WhatsApp.